Packages are generally dispatched within 2 days after receipt of payment and are shipped via Canada Post without signature. Items with a $40 value or more will be send with tracking number and signature.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
If, for any reason, you are not satisfied with the product, Canadian Numismatic Group offer an unconditional 15 day return/exchange policy. Send us your items securely packaged using a reliable shipping service with tracking.
Returned items should be addressed to:Canadian Numismatic Group 5031 East Mill Rd. Mississauga, Ontario, Canada L5V 2M5
As soon as we receive your package, we will call or email you to acknowledge its safe arrival. All returns are subject to authentication. All items must be returned in the original packaging in which it was received, along with all certificates, etc., together with a copy of the original invoice or sales receipt. Any items altered from their original shipping state will not be accepted for exchange or return.
To return or exchange goods, we ask that you contact us prior to shipping. Once your return shipment is received, we will follow up with you and either replace the unsatisfactory item or issue a refund of the purchase price (excluding shipping and handling). The refund for your product will be credited in the same payment manner. While you may return an item for any reason, we will appreciate you indicate the reason for the return so we may continue to improve our product offerings and service.
For items ordered as sets, collections or bundles, the full set is to be returned for any refund or exchange.
Please note, we are not responsible for loss or damage that occurs to items prior to their arrival at our facility. Please ensure your items are securely packaged for their return.